Unacceptable behaviour

The council aims to treat all customers with courtesy and politeness. Whilst it is recognised that a complainant may be angry, frustrated and upset (and may have issues of genuine concern), it is expected that all representatives of the council will be treated with the same consideration and respect.

Should this not be the case, and staff are treated in an inappropriate manner and or other vexatious behaviour is exhibited, the council may implement the Unreasonable Customer policy.