Make a complaint about a service, policy or member of staff

How to make a complaint about a service, policy or member of staff

How to make a complaint

Cumberland Council aims to serve its customers as effectively and courteously as possible.  However, even the best service sometimes goes wrong - and if it does we want to know about it.

We welcome your complaint because it gives us the chance to put things right and improve services. 

We are working on a joint policy for service, policy and officer complaints. Until that is completed, complaint teams in the former councils will deal with those.

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Why you're going to a different website

As a new council we are in the process of adding information to this website. To give you the information you need some pages will link back to the old council websites.

About the council changes