Activities, milestones and measures

Activities, milestones and measures

The tables below set out the key activities we are going to deliver over the next 2 years, and the measures we will use to assess whether we're achieving our Council Plan ambitions.

Theme 1: improving health and wellbeing

Every aspect of life - education, childcare, housing, employment, lifestyle, the quality of the local environment, and the type of community we live in - can affect our health and wellbeing at any point through our lives. We see this through stark health inequalities in Cumberland where our different communities can have very different outcomes.

We have placed improving health and wellbeing at the heart of everything we do. We recognise how fundamental health and wellbeing are to everyone’s lives and life chances.

Our areas of focus for the next 2 years will be on:

  • prevention - breaking down silos
  • supporting individuals and families with mental health issues
  • improving food access and food security
  • supporting young people and families, including the use of family hubs
  • demonstrating effective leadership in the health system
ActivityMilestoneLead DirectorPortfolio Holder
Continue to develop the Council's Prevention Service to improve wellbeing outcomes and reduce service demand.OngoingPublic Health Customer and Community WellbeingAll
Explore the expansion of the development and integration of social prescribing services beyond the west coast.By 31 March 2027Public Health Customer and Community WellbeingPublic Health Customer and Communities
Continued implementation of the Active Cumbria 5 year plan to address inactivity and to improve participation levels for children and young people and adults.By 31 March 2027Public Health Customer and Community WellbeingPublic Health Customer and Communities

Implement Phase 2 of the Council's Prevention Approach - implement opportunities to enable the council to better support residents who may be facing challenges linked to:

  • domestic abuse
  • health and wellbeing
  • community safety
By 31 December 2025Public Health Customer and Community WellbeingAll
Continue to deliver the Live Longer Better in Cumbria Programme (Active Cumbria)By 31 March 2027Public Health Customer and Community WellbeingPublic Health and Communities
Contribute to the development of the 'Our Health' Workington and Workington Place Partnership with a focus on public health expertise supporting a population health approach.OngoingPublic Health Customer and Community WellbeingPublic Health Customer and Communities
Continue to deliver the Travel Actively programme in CumberlandBy 31 October 2026Public Health Customer and Community WellbeingPublic Health Customer and Communities
Deliver actions in the Cumbria Multi-Agency Suicide Prevention PlanBy 30 September 2026Public Health Customer and Community WellbeingPublic Health Customer and Communities
Work with partners (including education) to co-design a new integrated support programme for emotional wellbeing and neurodiversity for children and families.By 30 April 2027Public Health Customer and Community WellbeingPublic Health Customer and Communities
Launch an Emotional Wellbeing and Neurodiversity programme (children and families) pilot.By 30 November 2025Children and Family WellbeingPublic Health Customer and Communities
Deliver a 'nothing for us without us' approach with a focus on collaboration, lived experience, wishes and views, and co-production of services with children and families or partners.By 31 March 2026Children and Family WellbeingChildren's Services, Family Wellbeing and Housing
Continue to implement the Cumberland Food Strategic Framework through Food Cumbria.OngoingPublic Health Customer and Community WellbeingChildren's Services, Family Wellbeing and Housing
Provide strengthened strategic leadership for the local system supporting children and families.By 31 March 2026Children and Family WellbeingChildren's Services, Family Wellbeing and Housing
Transform the 0 to 19 Healthy Child Programme in partnership with the new service provider and Family Help and Prevention Team.By 31 March 2027Public Health, Customer and Community WellbeingChildren's Services, Family Wellbeing and Housing
Deliver 0 to 19 Healthy Child Programme services out of all Family Hubs.By 31 March 2026Public Health, Customer and Community WellbeingChildren's Services, Family Wellbeing and Housing
Maximise people's independence and get more people home by working more closely with the NHS through our integrated Intermediate Care Service.By 31 March 2028Adult Social Care and HousingAdult Social Care
Deliver the Cumberland Homes Adaptations and Assistance Policy through a new service model, Cumberland Home Improvement Agency, as part of our offer for better, more joined-up health, care and wellbeing services.By 31 March 2028Adult Social Care and HousingAdult Social Care
Deliver the Adult Social Care Transformation and Pathway Redesign project to improve the customer journey for those needing care and support.By 31 March 2028Adult Social Care and HousingAdult Social Care
Implement the Cumberland Active Wellbeing Strategy and leisure review, including the procurement of a new leisure contract with embedded health and wellbeing outputs.By 1 April 2026Place and EconomyVibrant and Healthy Places
We will utilise tools including our new Public Space Protection Order to help reduce the impact of anti-social behaviour on our communities.OngoingPlace and EconomySustainable, Resilient and Connected Places

Key performance indicators

Key performance indicatorTarget
Reduce the rate of cared for children per 10,00092
Reduce the rate of children subject of a Child Protection Plan per 10,00050
Reduce the rate of referrals to children's social care per 10,00055
Reduce the % of referrals to children's social care that are repeat referrals within 12 months of a previous referral21%
Increase the take-up of free early education entitlement for 3 and 4 year olds95%
Increase the percentage of Health and Wellbeing Team cases closed with reported positive outcomes80%
Increase the percentage of children who received a two to two-and-a-half-year review95%
Increase number of families actively using Family HubsBy 200
Increase the percentage of people who are discharged from hospital to their normal place of residence92%
Reduction in permanent admissions to residential or nursing care36
Reduce the percentage of Care Act assessments that lead to no further action15%
Reduce the percentage of contacts leading to referral (adult social care)15%
Increase the number of discretionary housing grants issued540
Increase the number of Disabled Facilities Grant issued annually760
Reduce the average overall Disabled Facilities Grant wait time from referral to completion210 days
Increase the percentage of reablement service users with improved outcomes82%

Outcome measures for improving health and wellbeing theme

  • reduce life expectancy gap between men living in deprived and wealthier areas of Cumberland
  • reduce life expectancy gap between women living in deprived and wealthier areas of Cumberland
  • a reduction in the suicide rate per 100,000 population
  • fewer drug related deaths per 100,000 population
  • a reduction in the percentage of children who are overweight at year 6
  • an increase in the percentage of adults in Cumberland who are active (active = active for 150+ minutes a week)
  • an increase in the percentage of children in Cumberland who are active (active = active for 60 minutes or more each day)
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Theme 2: addressing inequalities

Theme 2: addressing inequalities

Addressing systemic inequalities and making Cumberland a fairer place.

Inequality is a significant challenge for Cumberland and continues to hold people back from reaching their true potential. Whilst on the face of it many of Cumberland’s statistics can look quite ‘average’ compared to national figures, we know that this masks some stark differences across our communities. And these have real day to day impacts on peoples’ lives and livelihoods.

We will work with residents and partners to challenge entrenched issues in areas such as health, education, life expectancy and deprivation. We will also take a proactive approach to delivering the public sector equality duty.

Our areas of focus for the next 2 years will be on:

  • working in partnership and joining up services
  • improving public transport - providing access to employment, education and services
  • supporting individuals and families with income maximisation and equality of outcomes
  • community cohesion across Cumberland
  • Achieving quality education outcomes
ActivityMilestoneLead DirectorPortfolio Holder
Deliver the council's agreed Equality Objectives 2024 to 2028.By 31 March 2028Corporate and Transformation ServicesAdult Social Care
Deliver on the priorities of the Cumberland Local Area SEND and Alternative Provision Strategy.By 31 March 2028Children and Family WellbeingLifelong Learning and Development
Implement free school meal auto enrolment with first registrations to be completed.By 31 October 2025Public Health, Customer and Community WellbeingPublic Health and Communities
Deliver innovative and aspirational services for children - providing the right home at the right time and delivering on the council's sufficiency strategyBy 31 March 2026Children and Family WellbeingChildren's Services, Family Wellbeing and Housing
Raise the quality of careers provision in schools, special schools and colleges against the Gatsby Benchmarks through training for the education workforce, targeted support and quality assurance.By 31 August 2026Place and Economy (Enterprising Cumbria)Leader
Drive more high-quality experiences with employers for students and teachers - with a focus on current 'cold spots'.By 31 August 2026Place and Economy (Enterprising Cumbria)Leader
Connect careers provision in schools and colleges to the needs of local economies - as articulated through Local Skills Improvement Plans (LSIPs).By 30 August 2026Place and Economy (Enterprising Cumbria)Leader
Support the Refugee, Evacuee and Migration Board in its efforts to secure safe and healthy accommodation.OngoingPublic Health, Customer and Community WellbeingPublic Health and Communities
Develop a proposal to seek Place of Sanctuary status.By 31 March 2026Public Health, Customer and Community WellbeingPublic Health and Communities
Develop an organisation-wide approach to community cohesion.By 31 March 2027Public Health, Customer and Community WellbeingPublic Health and Communities
Develop the new Cumberland Supported Housing Strategy.By 31 December 2025Adult Social Care and HousingChildren's Services, Family Wellbeing and Housing
Procure 30 new bus routes, and run a Rural Mobility pilot scheme in Wigton, St. Bees and Egremont.By 31 March 2026Place and EconomySustainable, Resilient and Connected Places

Key performance indicators

Key performance indicatorTarget
Increase the percentage of cared for children in in-house foster homes (including kinship).50%
Reduce the average time between placement order and match with adoptive family (days).145 days
Percentage of cared for children living in internal provision.60%
Reduce the number of days to process new Housing Benefit and Council Tax claims.20 days
Reduce the number of days to process Housing Benefit and Council tax change of circumstances claims.8 days
Increase the number of proactive or reactive interventions to improve private sector housing conditions (including advice only, inspection, licensing, empty homes).90%
Increase the percentage of people from becoming homeless within 56 days.55%
Increase the percentage of people who presented as homeless, and a long-term tenancy was secured.50%
Increase the percentage of Cumberland children with an EHCP in a mainstream setting.55%
Reduce the percentage of young people aged 18 to 24 with an EHCP that are NEET.8%
Increase the percentage of care experienced young people aged 19, 20 and 21 in suitable accommodation.92%
Increase the percentage of care experienced young people aged 19, 20 and 21 in education, employment and training.60%
Increase school attendance levels (all phases) for Cumberland Council maintained schools.94%
Increase the proportion of schools rated 'good' or better by Ofsted (all phases) for Cumberland Council maintained schools.92%
Increase the proportion of disadvantaged pupils with Good Level of Development at Reception.47%

Outcome measures for addressing inequalities theme

  • a reduction in the percentage of children living in relative low-income families
  • key stage 2 - reduce the gap between the proportion of disadvantaged and non-disadvantaged pupils achieving expected standard in reading, writing and maths combined
  • key stage 4: attainment 8* - reduce the points gap between disadvantaged and non-disadvantaged pupils
  • a reduction in the percentage of children eligible for free school meals
  • fewer households in fuel poverty
  • a reduction in anti-social behaviour rates
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Theme 3: local economies that work for local people

Theme 3: local economies that work for local people

Supporting the transition to a strong, inclusive and green economy by focusing on our businesses, our people and our assets.

We want to enable the move to an economy that builds wealth locally and offers opportunities for everyone and people have the skills to take them. Overall Cumberland’s unemployment rate is below the national average, but there are significant variations across our area in both unemployment rates and weekly earnings, with serious ‘cold spots’ of worklessness and deprivation. Cumberland’s workforce challenge is significant – our declining working age population presents a major labour supply challenge and we have a limited pool of higher level skills spread across a large geographical area. The rural nature of our area creates accessibility challenges in terms of having the right infrastructure to link communities with employment opportunities. But we have some significant opportunities, not least our outstanding natural environment and landscape providing key current and future resources for the UK in recreation, green energy and food production, and the potential for future major investment in clean energy.

As a major employer in Cumberland we want to make the most of our influence - we want to achieve greater social value in public sector procurements, exploring more ways of retaining wealth within our community. We will seek to utilise our assets as a catalyst for economic activity, generating opportunities for residents, businesses, social enterprises and the community and voluntary sector alike.

Our areas of focus for the next 2 years will be on:

  • enabling people to develop and build the right skills for the future
  • developing the small business community
  • progressive procurement outcomes from anchor institutions
  • increasing affordable housing across Cumberland
  • our town centres are vibrant, and we have a positive approach to culture and leisure
ActivityMilestoneLead DirectorPortfolio Holder
Develop the supply chain by procuring and developing a Capital Works Framework for Cumberland that supports the Cumberland economy and is aligned with the future programmes within the council.By 30 April 2026Corporate and Transformation ServicesFinancial Planning and Assets
Implement a new procurement policy designed to drive transformation and build wealth in the local communities.By 31 May 2027Corporate and Transformation ServicesFinancial Planning and Assets
Grow the social enterprise sector in Cumberland by supporting and encouraging start-ups through Cumbria Social Enterprise PartnershipBy 30 April 2027Public Health, Customer and Community WellbeingPublic Health and Communities

Progress St. Cuthbert's Garden Village Local Plan and special purpose delivery vehicle, including:

  • submission of local plan for examination
  • submission of final business case
By 30 September 2025Corporate and Transformation Services Place and EconomyEnvironment and Planning
Progress early phases of housing delivery within St. Cuthbert's Garden Village.By 31 March 2027Place and EconomyEnvironment and Planning

Develop the Cumberland Local Plan (adapting to new national plan making regulations in late 2025), including: 

  • call for sites and issues and options consultation
  • further evidence base development

By 30 November 2025

By 31 July 2026

Corporate and Transformation Services Place and EconomyEnvironment and Planning
Deliver a programme of Place Standard and Place Based initiatives which respond to the ambitions of our residents and drive our Neighbourhood Invest Plans.5 targeted Place Standard exercises per yearPublic Health, Customer and Community Wellbeing and Place and EconomyPublic Health and Communities
Proactively engage in the national Devolution Priority Programme to inform decision-making on the proposal to establish a Mayoral Strategic Authority in Cumbria and subject to agreement, deliver the programme to create a Cumbria Mayoral Strategic Authority.Ongoing (subject to legislation)Assistant Chief Executive Leader
Develop and begin delivery of an Inclusive Growth Strategy for Cumberland.31 December 2025Place and EconomyLeader
Agree and embed the council's approach to Community Wealth Building.By 31 March 2026Place and EconomyLeader
Delivery of the Cumberland Sports Village to deliver a new community stadium and wider facilities for the community of Workington.By 31 July 2027Place and EconomyLeader
Deliver Place programmes in Wigton, Longtown and Egremont focused on ensuring places and communities look and feel attractive and engaging to residents, business and visitors.OngoingPlace and EconomySustainable, Resilient and Connected Places
Complete Future High Street Programmes in Carlisle and Maryport.By 31 March 2026Place and EconomyLeader
Progress advanced delivery on Town Deal, Borderlands and Levelling Up programmes in Carlisle, Cleator Moor, Millom and Workington.By 31 March 2026Place and EconomyLeader
Develop appropriate delivery models, Special Purpose Vehicles and other partnerships designed to facilitate large pipeline projects such as Moorside and the Port of Workington.OngoingPlace and EconomyLeader
Development and delivery of the Connect to Work programme and the Get Britain Working strategy for Cumberland.OngoingPlace and EconomyLeader
Delivery of support and enforcement activity to coordinate town and city centre renewal programmes.Ongoing Place and EconomyLeader

Deliver masterplans to stimulate investment and regeneration across two key service centres:

  • Whitehaven
  • Carlisle

By 31 December 2025

By 1 April 2026

Place and EconomyLeader
Develop and inward investment programme focused on a pipeline of strategic projects across Cumberland; and, deliver the agreed programme.

By 30 November 2025

Ongoing

Place and EconomyLeader
Deliver Wave 6 and Wave 7 Skills Bootcamp Programme.By 30 September 2027Place and Economy (Enterprising Cumbria)Leader

Under the UKSPF programme operating within Cumberland, we will support economic growth by providing:

  • free business advice for start-ups, supporting 102 people in becoming "enterprise ready"
  • free support and advice for existing businesses, helping 143 businesses to address their challenges and move towards growth
  • small grants for new start-ups, providing twenty grants for individuals in Cumberland to help them start a new business or become self-employed
  • in-depth support on innovation and productivity improvement for SMEs, funding expert 1 to 1 consultancy to assist 30 SMEs to innovate and become more productive
By 31 March 2026Place and Economy (Enterprising Cumbria)Leader

Key performance indicators

Key performance indicatorTarget
Increase the percentage of council spend with local small and medium-sized enterprises.40%
Increase the percentage of tenders advertised with at least 10% social value award criteria.50%
Increase the percentage of major planning applications completed in 13 weeks.80%
Increase the percentage of minor planning applications completed in 8 weeks.90%
Increase the percentage householder planning applications decided within 8 weeks following validation by authority.90%
Increase the percentage of applications determined by Building Control within statutory period of 5 weeks or 2 calendar months (with the consent of the applicant).100%
Increase the percentage of full land searches completed within 10 working days.65%
Increase the percentage of all highways defects completed within agreed response times.80%
Increase the percentage of pothole repairs completed within agreed response times.80%

Outcome measures for local economies that work for local people theme

  • increasing numbers of new businesses
  • productivity gap to UK is reduced
  • an increase in working age population
  • fewer people who are long-term unemployed
  • improved skills levels with more people gaining NVQ3 and NVQ4
  • a reduction in the percentage of residents earning less than the living wage
  • an increase in the proportion of all schools rated good or outstanding
  • number of new homes completed
  • number of affordable homes delivered
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Theme 4: climate emergency and environment resilience

Theme 4: climate emergency and environment resilience

Enhancing environmental resilience by reducing emissions, supporting biodiversity, and transitioning to a green economy.

We are already seeing the impact of climate change locally, responding to and recovering from the devastating effects on our communities from severe weather and unprecedented flooding in recent years. The repercussions of inaction will be significant for our local economy, the health and wellbeing of our communities and for our services. Biodiversity loss is another key area of global concern and we need to work to protect our extensive natural capital and landscape. We know how important our open spaces and green infrastructure are for exercise and wellbeing and we will continue to make sure our neighbourhoods and open spaces are clean, tidy and safe, take enforcement action where necessary, and work to improve and protect those spaces.

As a council we are committed to reducing our carbon footprint as quickly as possible, but we know that we have limited direct control over carbon emissions in our area. This is where we need to work with others to identify opportunities, and to help businesses and residents manage resources better, including waste. We recognise that the impacts of climate change will impact our communities in different ways and want to help the most vulnerable with issues such as fuel poverty and the impacts of extreme weather.

Our areas of focus for the next 2 years will be on:

  • increasing recycling rates
  • taking enforcement action when it's needed
  • creating an infrastructure for electric vehicles
  • protecting and preserving green spaces
  • utilising land to grow food locally
ActivityMilestoneLead DirectorPortfolio Holder
Develop solutions to nutrient neutrality issues to unlock the 1393 dwellings stalled (as of 12 June 2025).By 31 October 2026Place and EconomySustainable, Resilient and Connected Places
Procure an Electric Vehicle charge point operator and commence installation of charge points.By 31 January 2026Place and EconomySustainable, Resilient and Connected Places
Deliver deep cleans to Wigton, Aspatria, Silloth, Longtown, Maryport and in Carlisle to improve targeted delivery of public space cleanliness and renewal.By 31 March 2026Place and EconomySustainable, Resilient and Connected Places
Identify opportunities for utilising land to grow food locally through implementation of disposals policy.By 31 March 2026Innovation and CommercialFinancial Planning and Assets
Use more low carbon materials on the highway to reduce the carbon footprint of the highways service.By 31 March 2026Place and EconomySustainable, Resilient and Connected Places
Work with partners to support delivery of 6 hectares of new trees, woodlands and forest to support biodiversityBy 31 March 2026Place and EconomyEnvironment and Planning
Through partnership and facilitation of private investment, support the development of new programmes of investment, including at Moorside and Port of WorkingtonBy 31 March 2027Place and EconomyLeader
Deliver the element of the Waste Collection Review which relates to the switch from 4 weekly paper and card collection to fortnightly in the Allerdale area.By 31 October 2025Place and EconomySustainable, Resilient and Connected Places
Deliver the longer term element of the Waste Disposal Review that relates to identifying future commissioning options for waste disposal.By 31 December 2027Place and EconomySustainable, Resilient and Connected Places
Development and delivery of the first Natural Environment Management and Recovery Plan for the council's own assets.By 31 March 2026Place and EconomyEnvironment and Planning
Explore a Special Purpose Vehicle (SPV) to support a variety of different ecosystem service models. In the near term the SPV would seek to prioritise Biodiversity Net Gain and Nutrient Neutrality opportunities.By 31 March 2026Place and EconomyEnvironment and Planning
Create a project pipeline of sites for the delivery of the Community Forest Plan.By 31 March 2026Place and EconomyEnvironment and Planning
Support the delivery of the Local Nature Recovery Strategy through the Cumbria Local Nature Partnership and the working groups.By 31 March 2026Place and EconomyEnvironment and Planning
Develop an Integrated Water Management approach for the Carlisle area Place and EconomyEnvironment and Planning
Develop and deliver measures to mitigate the council's impact on climate change.By 31 March 2027Place and EconomySustainable, Resilient and Connected Places and Financial Planning and Assets
Put in place a Private Sector Housing inspection and enforcement plan to ensure private rented homes have an Energy Performance Certificate (EPC) rating of C or above (exemptions will apply) which aims to improve the energy efficiency and quality of rental home, in line with the UK's targets for decarbonisation.By 31 March 2027Public Health, Customer and Community WellbeingChildren's Services, Family Wellbeing and Housing

Key performance indicators

Key performance indicatorTarget
Reduce greenhouse gas emissions (scope 1 and 2)by 18%
Reduce greenhouse gas emissions (scopes 1, 2 and 3)by 2%
Increase the number of publicly available EV charging devices.Target to be finalised following appointment of contractor
Maximise the percentage of bins collected as scheduled.99.8%
Reduce residual household waste.by 1%
Increase the percentage of waste sent for reuse, recycling, composting.56%

Outcome measures for climate emergency and environment resilience theme

  • reduction in district wide emissions per person
  • reduction in carbon emissions from transport
  • reduction in fly tipping incidents (percentage change on same month a year ago)
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Theme 5: delivering excellent public services

Theme 5: delivering excellent public services

Efficient, inclusive and sustainable public services.

We want Cumberland to be a high performing council. We want our residents to benefit from excellent, efficient, and enterprising public services. In the first 2 years of the council we have focused on integrating four councils into one, ensuring that our services continue to be delivered effectively for all of our communities and partners, and on beginning our transformation of services. This has given us strong foundations for the next phase of work to help us move towards our goal of achieving long-term financial sustainability, and delivering high-performing services. We are implementing our operating model, shifting to prevention and early intervention and utilising new technologies and approaches to help us.

Our areas of focus for the next 2 years will be on:

  • keeping residents and staff informed and engaged
  • the harmonisation of services across Cumberland
  • continuing to develop the Cumberland culture within the council
  • people can access services easily
  • our staff have the right skills and we help build the workforce of the future using apprentices
ActivityMilestoneLead DirectorPortfolio Holder
Deliver years 2 and 3 of the agreed Transformation Programme to implement the council's operating model and lead to improved financial stability and high performing services.By 31 March 2027Corporate and Transformation ServicesChildren's Services, Family Wellbeing and Housing
Develop and begin delivery of a People Strategy for the council.By 31  March 2026Corporate and Transformation ServicesLeader
Deliver the Libraries for the Future project: Delivering accessible, welcoming library and council services that support residents' wellbeing and economic growth.31 March 2027Public Health, Customer and Community WellbeingPublic Health and Communities
Implement a 'place based approach' Community Hub model, which facilitates community engagement, alongside access to information and integrated accessible services.30 June 2027Public Health, Customer and Community WellbeingPublic Health and Communities
Deliver apprenticeship, internship, T-level, graduate and work experience programmes across the council.By 30 April 2027Corporate and Transformation ServiceLifelong Learning and Development
Develop and deliver the council's new ICT Strategy, as part of the Transformation Programme, to support a council-wide approach to technology enabled approach.By 31 March 2027Innovation and CommercialDigital Connectivity and Security
Develop the council's Medium-Term Financial Strategy to ensure a medium term sustainable financial position.By 31 March 2026Corporate and Transformation ServicesFinancial Planning and Assets
Undertake assessment against CIPFA Financial Management Code to ensure good financial governance.By 31 December 2025Corporate and Transformation ServicesFinancial Planning and Assets
Continue successful delivery of the programme to disaggregate identified legacy countywide services.By 31 March 2027Corporate and Transformation ServicesFinancial Planning and Assets
Build a strong and stable children's workforceBy 30 April 2026Children and Family WellbeingChildren's Services, Family Wellbeing and Housing
Carry out our first Residents Survey to understand perceptions and opinions of Cumberland residents.By 31 December 2025Corporate and Transformation ServicesLeader
Deliver the council's Community Power ambitions, incorporating approaches to co-productionBy 31 March 2027Public Health, Customer and Community WellbeingPublic Health and Communities
Deliver network activity across all 8 community panels throughout the year and develop more robust evaluation and reporting mechanisms.By 31 March 2026Public Health, Customer and Community WellbeingPublic Health and Communities
Through effective community development and member activity, achieve the full allocation and dispersal of the Neighbourhood Investment Fund across all 8 community panels.By 30 April 2026Public Health, Customer and Community WellbeingPublic Health and Communities

Key performance indicators

Key performance indicatorTarget
Maximise Council Tax collected as percentage of billed.96.34%
Maximise National Non-Domestic Rates (NNDR) collected as percentage
of billed.
97.36%
Increase the proportion of complaints responded to within timeframe.Target to
be finalised
for quarter 1
reporting
Reduce the number of days lost to sickness absence.By 2 days
Increase the percentage of FoI and EIR responded to within 20 working days.90%
Increase the percentage of public health service requests (pests, noise,
smells, food, housing conditions) responded to within target response times.
90%

Outcome measures for delivering excellent public services theme

  • increase satisfaction with the way the council runs things (Residents Survey)
  • Increase satisfaction with the way the Council keeps residents informed about the services and benefits it provides (Residents Survey)
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