Staff feedback analysis

Most staff feel their role is fulfilling and worthwhile and makes a positive contribution to the local community. Three quarters of staff rate library services overall as above average. It is clear from responses to this survey that library staff want to be able to deliver a good service and are open-minded about change and service development to meet emerging needs.

However, there is frustration at being hindered in their effectiveness by issues relating to the promotion and marketing of the library service, the condition of library buildings, staffing levels, gaps in knowledge and training, and printing services. There is also concern about managing customer expectation as services are expanded, including meeting the needs of core library users.