Non-user feedback analysis

A smaller proportion of survey respondents were not users of the library service (one in 11), and their feedback adds another dimension to the needs of non-users and the reasons they are not using services.

The main reasons for not using library services are being unaware of the services on offer, inconvenient opening times, or not having a library nearby.

A smaller proportion cited reasons such as a change of habit or routine, time constraints, atmosphere (noise and busyness) and health barriers.

Personal preferences have an impact, such as accessing books online, using Kindles, or purchasing second-hand books from charity shops.

Some felt libraries offered limited choice, especially in smaller branches.

Some were deterred by issues relating to joining procedures and lost membership cards.