Please note that this is not a full list. Please check when booking if unsure.
If you wish to cancel a bulky collection or amend the date you must do so within 48 hours of the scheduled collection to receive a refund.
Alternative ways to dispose of your items
There may be other ways to dispose of your items, you can:
Before you visit a HWRC, check if you need a permit.
How much it costs
It costs £39 for up to three items to be collected from your kerbside.
Additional items cost £7 each.
For collections of more than six items, a site visit may be needed before the collection to provide a quote.
Amending or adding more items for collection
To amend or add more items after you have booked a bulky waste collection, you must contact us 24 hours before the scheduled collection.
Only items listed on the booking will be collected - we can’t collect anything extra, or different to that originally listed.
Preparing your items for collection
You should leave your bulky items out for collection before 7am on the day. On arrival, the crew will make checks to ensure it is safe for the collection to take place.
You do not have to be home when items are collected, as long as they are visible and accessible.
We do not collect items from behind walls or fences or back gardens, garages, garden sheds or inside the property.
The collection team will not dismantle furniture or disconnect cookers.
Reason why we might not be able to collect your items
Collections may be cancelled if:
- our vehicle is unable to safely access the location
- your items cannot be safely lifted or manoeuvred by a two-person crew. They will not be collected - a refund will not be given
- the crew thinks the removal of the items could damage the property or surroundings, they may refuse to collect the items - no refund will be given
- your items are longer than 8 feet (2.4 metres) or are considered too heavy by the crew, they will not be collected and no refund will be given
If you supplied an email address when you made the booking, an email will be sent to confirm if we were able to collect or not, with a reason why and what happens next.
The council accepts no liability for damage to private property as a direct or indirect result of the collection, or of the collection not taking place.
Where to place your items for collection
Items must be placed:
- on or as near to the kerbside as possible, where our collection vehicle can access them easily
- on the kerbside end of driveway
- at the rear of property if you receive a back lane refuse collection (if preferred)
- at the side of flats if easier access for the crew
Dogs should be kept inside the property and parked cars should not hide the items or block safe access to them.
Items that can get heavy when wet (for example mattresses and sofas) should be kept dry prior to collection, so that they can be safely lifted.
Items should not be filled with other rubbish, and fridges and freezers should be emptied.