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Arrange a bulky waste collection

Book a bulky waste collection, check what we collect, and how to prepare items for collection.

Only book a collection after reading the guidance below and confirming your items are suitable.

Fridge and fridge freezer collections are temporarily unavailable.

Fridge and fridge freezer collections

We are temporarily unable to collect fridges or fridge freezers as part of our bulky waste collection service due to a national shortage of fridge recycling capacity.

Please do not include fridges or fridge freezers in new bulky waste collection bookings.

We will update this page and remove this notice when collections resume.

About bulky waste collections

A bulky waste collection is for large household items that cannot go in your refuse bin.

Examples include:

  • sofa
  • mattress
  • bed base
  • fridge freezer
  • TV
  • furniture
  • carpet (roll)

Collection charges

A collection costs £41 for up to 3 items collected from your kerbside.

Additional items cost £7 each.

If you have more than 6 items, we may need to visit first to provide a quote.

Where to place your items

You must place your items:

  • on the pavement outside your property
  • at the pavement end of your driveway, with nothing blocking access
  • in a driveable back lane if you receive waste collections from there and access is not blocked

If your items are not placed correctly, we will not collect them and you will not receive a refund.

Book a bulky item collection

Items we will and will not collect

Items we will collect

Furniture items

We can collect:

  • armchair
  • bed frame or base
  • bedside cabinet
  • cabinet unit
  • carpet (roll)
  • carpet off-cuts (bag)
  • chest of drawers
  • desk
  • dining chair
  • dining table
  • internal door
  • dressing table
  • headboard
  • mattress
  • pram or pushchair
  • sofa
  • stairgate
  • stool
  • wardrobe (double)

Electrical items

We can collect:

  • cooker
  • computer
  • dishwasher
  • exercise bike
  • electric fire
  • fridge
  • fridge freezer
  • freezer
  • lamp
  • electric lawnmower
  • microwave
  • small electrical items
  • tumble dryer
  • TV
  • vacuum cleaner
  • washing machine

Fridges and fridge freezers are temporarily unavailable for collection.

Kitchen and bathroom items

We can collect:

  • bath (not cast iron)
  • tempered glass items
  • highchair
  • ironing board
  • kitchen unit
  • lino or vinyl (roll)
  • mirror (double wrapped)
  • pedal bin
  • radiator (not cast iron)
  • shower
  • sink
  • toilet

Garden items

We can collect:

  • BBQ
  • bench
  • bike
  • outdoor toys
  • fence panel
  • garden tools
  • gate
  • ladder (less than 8 feet)
  • outdoor furniture
  • small shed (dismantled)
  • trampoline (dismantled)
  • wheelbarrow

Items we will not collect

We do not collect:

  • asbestos or other hazardous waste
  • bags of waste
  • cast iron baths
  • boilers
  • car batteries
  • commercial waste
  • external doors
  • fridges and fridge freezers (temporarily suspended)
  • petrol lawnmowers
  • oil tanks
  • pianos
  • plasterboard
  • cast iron radiators
  • strip lights
  • storage heaters
  • sunbeds
  • water tanks

This is not a full list. Check when booking if you are unsure.

Change or cancel a booking

To change or cancel your booking, contact us:

  • at least 48 hours before your collection date to receive a refund
  • at least 24 hours before your collection date to add or change items 

We will only collect items listed on your booking.

Preparing your items for collection

Leave your items out before 7am on the day of collection.

To  help us collect your items:

  • place items at one of the agreed collection points
  • leave items where they are clearly visible and easy to reach
  • keep access clear of cars and other obstructions
  • empty fridges and freezers before collection
  • keep items dry where possible
  • make sure items are not filled with other waste

We will not:

  • collect items from inside your property, garden, garage or shed
  • dismantle furniture
  • disconnect appliances

When we will not collect your items

We will not collect your items if:

  • they are not placed in one of the agreed collection locations
  • access is blocked or unsafe
  • we would need to lift items over walls, fences or hedges
  • items cannot be safely lifted by a two-person crew
  • items are too large, too heavy or longer than 8 feet (2.4 metres)
  • there is a risk of damage to property or surroundings

In these circumstances, no refund will be given.

If you provided an email address when booking, we will contact you to confirm whether your items were collected and explain what happens next.

The council accepts no liability for damage to private property caused by a collection taking place or not taking place.