Follow these terms when booking and preparing items for collection to make sure your items can be collected.
Booking a bulky waste collection
Bulky waste items such as sofa, mattress, tv, fridge freezer, can be removed from outside of your property for a fee.
You can book a bulky waste collection:
- online
- by calling 0300 373 3730
Only book a collection once you have read the guidance and confirmed your items are suitable.
Before booking, consider whether your items can be reused. Some charities accept furniture and electrical items in good condition.
What we will collect
We collect bulky household items such as furniture, carpets and electrical appliances.
We will collect:
- up to three items for a fixed price
- up to six items for an additional charge
Payment must be made when you book.
We will only collect items listed on your booking.
Items that can be separate may count as more than one item. For example:
- a bed base and mattress
- a corner sofa in separate sections
What we will not collect
We will not collect:
- broken-down items that contains nails or with exposed sharp parts that could cause injury
- damaged upholstered seating with exposed foam or padding
You must make sure items are safe to handle. For example:
- cover or seal damaged areas
- wrap items where needed to prevent injury
Where to place your items
You must place your items in one of the following locations:
- on the pavement outside your property
- at the pavement end of your driveway, with nothing blocking access
- in a driveable back lane, if you receive a waste collection from there and access is not blocked
You must tell us the collection point when you book.
Items must be:
- clearly visible
- easy to access
- not blocked by vehicles or other objects
If items are not placed correctly, we will not collect them and you will not be refunded.
Make sure dogs or other animals are kept inside on the day of collection.
Collection dates and changes
You will be offered available collection dates when you book.
To change your booking, contact us at least 24 hours (one working day) before the collection date, to add or change items.
To cancel your booking, contact us at least 48 hours (two working days) before the collection date, to receive a refund.
If you miss your collection, place items out late, or place them incorrectly, you will need to rebook and pay again.
Preparing your items for collection
You must prepare your items before collection to make sure they can be collected safely.
Items must be:
- placed out before 7am on the day of collection
- placed at the agreed collection point
- safe to handle
To help us collect your items:
- keep access clear
- empty fridges and freezers
- keep items dry where possible
- make sure items are not filled with other waste
- wrap or secure broken items to prevent injury
We will not:
- collect items from inside your property, garden, garage or shed
- dismantle furniture
- disconnect appliances
- lift items over walls, fences or hedges
When we will not collect your items
We will not collect your items if:
- they are not placed in one of the agreed collection locations
- access is blocked or unsafe
- items are too heavy or too large for a two-person crew
- items are longer than 8 feet (2.4 metres)
- there is a risk of damage to property or surroundings
- extra items are left out that were not included in the booking
If we cannot collect your items and this is not our fault:
- we may take a photo as evidence
- you will be told why the collection did not take place
Reasons may include:
- items are too heavy or too large
- items are not put out
- items are not accessible
- extra items have been left out
In these cases:
- no refund will be given
- you will need to pay to arrange another collection
On the day of collection
Collections take place between 7am and 5pm. We cannot provide a specific time.
The crew will assess whether it is safe to collect your items.
They will only collect items:
- listed on your booking
- that meet these terms and conditions
The crew will not move other items to access your collection.
Liability
We accept no liability for damage to private property as a direct or indirect result of the collection, or from failure of the collection taking place.
Commercial waste
We do not collect bulky waste from businesses.
Businesses must arrange collection with a registered waste carrier.