Missed bins

Check the latest service updates before reporting a missed bin.

Adverse weather

Freezing weather has delayed some waste and recycling collections for the week starting 5 January. Here’s what to do if your bin wasn’t collected:

• put your bin out again from Monday 12 January – we’ll aim to collect it during the week
• if we haven’t collected by Friday 16 January, bring your bin back in
• put your bin out on your next scheduled collection day, with any extra waste bagged and placed next to your bin

We apologise for the disruption and inconvenience caused by the recent adverse weather, which made collections unsafe.

Reporting a missed bin

If your bin has not been collected you can report a missed bin to us within two working days.

Sometimes things like roadworks, parked vehicles, flooded or icy roads or much more rubbish to collect than usual, might stop us from collecting your bin.

Before you report a missed bin check:

• it was put out on the right day, find your bin collection day
• your neighbours' bins have been collected
• it was placed at the kerbside and could be clearly seen
• it contained the correct items, check what goes in each bin
• if the crew has put a sticker on your bin explaining why it was not emptied
• that the lid was closed. If the bin is so full that the bin lid does not close properly it will not be collected

We will aim to collect all waste (general and garden) and recycling on the scheduled day of collection. However, sometimes we are unable to make collections due to vehicle breakdown, access issues or weather conditions.

We will not return for one-off missed bins. However, if a street or large number of properties have been missed (or if there has been an access issue) a vehicle will return as soon as practically possible. 

If we are unable to return, and you have reported the missed collection, we may take up to four bags of excess general waste or excess recycling in two separate cardboard boxes (plastic, cans and glass in one, and paper and cardboard in the other) on the next collection. We will not take excess garden waste.