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Request new bins, a bin repair or replacement bins
If your bins or containers are lost or stolen, or you have moved into a property without any, you can order new or replacement bins and containers. You can also report if your bin is damaged.
Order replacement bins or containers
If your bins, bags or box are lost or damaged, or if you have moved house and there are no bins or containers at the property, you can request a replacement.
Order bins and containers for a new build property
If you have moved into a new build property, or your property has been newly converted into a residential property, you can request new bins and containers.
Request a bin repair
If your bin has a damaged lid or wheels, you can request a bin repair. If your bin is unrepairable (split or burnt), you will need to request a replacement.
Request a larger bin
You can request a larger bin if you meet certain criteria.
Check if you can request a larger bin
What you need to do with new and replacement bins
Please put your street name and number or house name on your property’s bin.
After the bin or container has been emptied, please bring them in from the kerbside as soon as possible to reduce the risk of them being misplaced or stolen.
You’ll need to pay for a replacement bin if:
- it is lost or stolen
- there was no bin at your property when you moved in
- it is unrepairable, for example split bins
- it is for a new build property
You don’t need to pay for a replacement bin if:
- it fell into the back of the waste/recycling vehicle
- the waste collection crew have reported that it has been damaged during collection
- it can be repaired, for example wheels, lid (there is a small charge to replace these)