Services and specialisms
- personal care
- caring for adults over 65 years
- caring for adults under 65 years
- dementia
- physical disabilities
- sensory impairments
Company background
Diamond Healthcare Solutions Ltd is dedicated to delivering compassionate and high-quality care with integrity and transparency. We prioritise a person-centred approach, collaboration, and respect for diversity, ensuring that care is tailored to individual needs. The company invests in continuous learning for staff and upholds safety and compliance with UK safeguarding laws to maintain the highest standards of practice.
Staff
Director and Registered Manager: Responsible for Safeguarding in our organisation is Nadine Ndonga who has a solid educational background in nursing, starting with a Diploma in Nursing from Bamenda Military Nursing School and an NVQ Level 3 in Health and Social Care. She has a BSc in Adult Nursing from Coventry University and have also pursued various certifications and training to maintain competence in nursing responsibilities, adhering to the NMC Code.
Lead Care Staff: The Lead Care Worker is responsible for supervising the care team on-site. The Lead Care Worker has an NVQ Level 3 in Health and Social Care, specialising in dementia care. The Lead Care Worker plays a pivotal role in coordinating care plans and ensuring that all staff follow best practices. The lead care worker also mentors junior care staff, ensuring they are equipped with the necessary skills to deliver high-quality care, such as medication administration and safeguarding procedure.
Care Coordinator: The Care Coordinator is responsible for ensuring the effective delivery of care by managing care schedules and matching service users with appropriate care staff. The Care Coordinator’s qualification is an NVQ Level 3 in Health and Social Care with a focus on care planning and team coordination. The Care Coordinator plays a critical role in liaising with service users and their families to understand their specific needs, preferences, and care goals. By regularly reviewing care plans, the Care Coordinator ensures that person-centred care is delivered and that any changes in service users’ needs are addressed promptly.
Field Supervisor: The Field Supervisor is responsible for the on-the-ground supervision of care staff, ensuring that high standards of care are maintained at all times. With an NVQ Level 3 in Health and Social Care and specialised training in areas such as dementia care, physical disabilities, and safeguarding, the Field Supervisor conducts regular spot checks and assessments to monitor the quality of care being delivered, ensuring that all staff adhere to best practices and company policies. The Field Supervisor also provides hands-on support to care workers, offering guidance on complex care tasks and assisting with the resolution of any issues that arise during care delivery.
Testimonials
'Mrs Nadine Ndonga and her Diamond Healthcare staff are exceptional in professionalism and compassion. They take the time to listen and understand what I need. The care plans are tailored to me, and the team is always flexible and responsive. I couldn't be happier with the support I receive. A great thank you to Diamond Health Care Solutions Ltd. '
'Mrs Nadine Ndonga has been a blessing to our family. Her dedication to my mother's care was fantastic. She went above and beyond to ensure she was comfortable and happy. The communication was excellent, and we always felt informed and involved in her care, making it person-centred. We couldn't ask for a better care provider. Her care has significantly improved my mother's quality of life, and for that, we are truly grateful.'
'The care my mum received from Mrs Nadine Ndonga and her team made a massive difference in her life. She and every other person who attended to my mum under her supervision were always kind, respectful, compassionate, and attentive to her needs. They helped her regain her independence while still providing the support she required. My mum felt valued and cared for, not just as a service user but as a person.'