Policies and procedures for people who work in care services

Policy and procedures for care services operating in Cumberland, for example risk assessments, infection prevention and employee responsibilities.

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Contact our Cumbria Care Quality Assurance Team, if you would like the policy and procedure documents in another format, including:

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Telephone: 01228 226415

A list of care service policies and procedures

Documents A to F

DocumentDocument size
A1 Accessible Information Cumberland187k
A10 Admission OA Res Appendix 1 Cumberland 435KB
A10 Admission into Residential Services Cumberland170k
A10 Admission to DMH Day Service Appendix 1 Cumberland .docx450k
A10 Admission to DMH Day Service Cumberland162k
A10 Admission to the Service OA Res Appendix 2 Cumberland449k
A10 Admission to the service Supported Living Cumberland133k
A10 Admission Urgent On Call Cumberland pdf162k
A11 Accident and Incident Appendix 1 Cumberland449k
A11 Accident and Incident Appendix 2 Cumberland451k
A11 Accident and Incident Appendix 3 Cumberland451k
A11 Accidents and Incidents Cumberland139k
A12 Administration Appendix 1 Cumberland .docx453k
A12 Adminstration Cumberland126k
A2 Aerosol Generating Procedure Appendix 1 Cumberland387k
A2 Aerosol Generating Procedure Cumberland144k
A3 Archiving Appendix 1a Cumberland455k
A3 Archiving Appendix 1b Cumberland455k
A3 Archiving Appendix 2 Cumberland90k
A3 Archiving Procedure Cumberland155k
A4 Assessment of Change In Need Cumberland88k
A7 Annual Leave Cumberland75k
B1 Bowel and Continence Management Cumberland141k
B1 F4 Bowel Continence Fluid Chart Cumberland .xlsx758k
B2 Body Map Cumberland424k
B2 Body Map Procedure Cumberland142k
B3 Bedrail Appendix 1 Cumberland484k
B3 Bedrail Procedure Cumberland pdf147k
C1 CPR Cumberland137k
C2 Computer Structure Folder Cumberland129k
C12 Comments comments and complaints Appendix 1 Cumberland366k
C12 Compliments comments and complaints Cumberland87k
C12 Compliments comments and complaints Log Cumberland456k
C16 CQC Reporting Cumberland136k
C2 Computer Folder Structure Appendix 1 Cumberland146k
C4 Closure of a Service Cumberland150k
C4 Closure of a service protocol modernisation Appendix 1 Cumberland147k
C5 Confidentiality Cumberland154k
D1 DoLS COP Community Services Cumberland133k
D1 DoLS Cumberland224k
D11 and D12 Appendix 1 Checklist Cumberland 471KB
D11 Death of a person we support (unexpected) Cumberland 165KB
D12 Dealing with dying, death and bereavement (Expected) Cumberland161KB
E4 Emergency Contingency Plan Appendix 1 Cumberland.docx450k
E4 Emergency Contingency Plan Appendix 2 Cumberland.docx451k
E4 Emergency Contingency Plan Appendix 4 Cumberland .pdf87k
E4 Emergency Contingency Plan Appendix 5a 5b Cumberland .docx459k
E4 Emergency Contingency Plan Procedure Cumberland pdf201k
F1 Falls Appendix 1 Cumberland451k
F1 Falls Appendix 2 Cumberland432k
F1 Falls Appendix 3 Cumberland450k
F1 Falls Appendix 4 Cumberland455k
F1 Falls Log Extra Care Housing Cumberland426k
F1 Falls Prevention Procedure Cumberland178k
F1 Falls Prevention Procedure Support at Home Cumberland82k
F4 Fluid Monitoring Cumberland135k

Documents L to P

DocumentDocument size
01 Oxygen Cumberland .pdf157k
L2 Learning and Development procedure Cumberland170KB
L2 Learning and development manager progression Appendix A Cumberland.pdf60k
L2 Learning and development support worker progression structure Appendix A Cumberland.pdf70k
L6 Lone Working ECH Cumberland 74K
L6 Lone Working Reablement and Support at Home Cumberland149KB
L7 Loan Store Equipment Log152k
M1 Mental Capacity Act - Appendix 6 PDF111k
M1 Mental Capacity Act Policy - Recording Best Interest186k
M1 Mental Capacity Act Policy Assessing Capacity Form50k
M1 Mental Capacity Act Policy PDF420k
M1 Mental Capacity Appendix 1 PDF193k
M1 Mental Capacity Appendix 2 PDF199k
M1 Mental Capacity Appendix 4 Best Interest Legal Checklist PDF198k
M10 Food Chart Landscape Appendix 259k
M10 Food Chart Portrait Appendix 242k
M10 MUST Appendix 115k
M10 MUST Tool Procedure PDF155k
M12 Maintenance and Repairs Procedure 03.05.22.pdf149k
M12 Maintenance And Repairs Procedure Appendix 142k
M12 Maintenance And Repairs Procedure Appendix 284k
M12 Maintenance And Repairs Procedure Appendix 3183k
M2 Managing Behaviour Appendix 5219k
M2 Managing Behaviour Appendix 1156k
M2 Managing Behaviour Appendix 2157k
M2 Managing Behaviour Appendix 341k
M2 Managing Behaviour Appendix 489k
M2 Managing Behaviour that Challenges Policy PDF261k
M3 Herbert Protocol Form.docx79k
M3 Missing Person We Support Chronology Cumberland .docx425k
M3 Missing Person We Support Cumberland .pdf131k
M7 Managers Monthly Checklist Appendix 1 Cumberland468k
M7 Managers Monthly Safety Checklist for Aids Appendix 2 Cumberland428k
M7 Managers Monthly Safety Checks Cumberland .pfd121k
M8 Media Publicity and Events66k
O2 On Call Cumberland pdf139k
P5 Policy and procedure management audit 2A OA Cumberland476KB
P5 Policy and procedure management audit 2A OA continued Cumberland 102KB
P11 Power Failure Appendix 1 Cumberland .docx454k
P11 Power Failure Appendix 2 Cumberland .docx463k
P11 Power Failure Cumberland .pdf150k
P12 PAT Portable Appliance Testing PDF88k
P14 DMH Consultation Form Appendix 516k
P14 DMH Contact Information Sheet Appendix 416k
P14 DMH Getting to know you Appendix 678k
P14 DMH Protocol Example Continence Appendix 2a PDF137k
P14 DMH Protocol Recording Form Appendix 128k
P14 DMH Review Notes Example Appendix 325k
P14 Hospital passport for OA DC only.docx1614k
P14 OA Day Care Daily Record Part 5131k
P14 OA Day Care Front Sheet51k
P14 OA Day Care Monthly Changes Part 472k
P14 OA Day Care PCP Agreement Part 333k
P14 OA Day Care Person Centred Care Plan Procedure PDF119k
P14 OA Day Care Pre-admission Person Centred Plan Part 354k
P14 OA Day Care Referral Information Part 141k
P14 OA Day Care Story and Gifts Blank Form Part 236k
P14 Personal Support Plan DMH27k
P14 Personal Support Plan procedure 30.06.19.doc48k
P14 Protocol Getting up Appendix 2b PDF148k
P15 DMH Person Centred Advance Statement Booklet PDF796k
P15 DMH Person Centred Advance Statement Procedure.doc64k
P15 Person Centred Advance Statement Procedure - OA Res.PDF135k
P15 Person Centred Advanced Care Statement Booklet - OA Res.doc839k
P16 Person Centred Planning - DMH Supported Living Services.PDF86k
P2 Pressure Care Appendix 168k
P2 Pressure Care PDF90k
P3 Pain assessment Appendix 137k
P3 Pain assessment chart Appendix 21228k
P3 Pain assessment tool procedure79k
P4 Parking fines.docx25k
P5 Extra Care Housing Medication Audit .docx66k
P5 Medication Audit Appendix 1a90k
P5 P P Management Audit Procedure 29.09.22.docx67k
P5 Reablement Audit Appendix 2c31k
P5 Reablement Medication MAR Audit Checklist Appendix 1B91k
P5 Service Manager Reg Visit Appendix 319k
P7 Photography Appendix 143k
P7 Photography video and audio recording of service users 15.03.2278k
Privacy Notice Electronic Record Systems Cumberland.docx538k

Documents Q to U

 Document Document size
R10 Recruitment and Selection with Service User Involvement PDF116k
R4 Reablement PDF154k
R5 Reablement Plan Progress Record PDF88k
R7 Reablement guide procedure.docx28k
R7 Reablement guide template.docx35k
R8 Reablement Communication Record Procedure PDF78k
S1 Supervision Cumberland 19KB
S1 Supervision Appendix 1 Cumberland464KB
S1 Supervision Appendix 2A Cumberland 491KB
S1 Supervision Appendix 2B Cumberland488KB
S1 Supervision Appendix 3 Cumberland463KB
S1 Supervision Reablement and Support at Home RRO Appendix 3 Cumberland33KB
S1 Supervision Reablement and Support at Home Trusted Assessor Appendix 3 Cumberland42KB
S1 Supervision Reablement and Support at Home DSW RSW Appendix 3 Cumberland39KB
S1 Supervision Reablement and Support at Home Deputy Supervisor44KB
S3 Guide for the people who use our service Day Services Cumberland579KB
S4 Staff Personnel File Cumberland464KB
S4 Staff Personnel File Form Appendix 1 Cumberland 464KB
S10 Service User File DMH Day Services DMH Residential and Supported Living Services Appendix 118k
S10 Service User File OA Day Care PDF152k
S11 Social Networking Guidance PDF108k
S14 Safeguarding - reporting possible safeguarding issues Appendix 1 20.02.23.docx34k
S14 Safeguarding alerts out of hours Appendix 2.docx26k
S14 Safeguarding procedure 20.02.23.docx48k
S2 Service User Daily Records PDF93k
S3 Service Guide Appendix 1 Cumberland446k
S3 Service Guide Procedure Cumberland pdf127k
S3 Service Guide Template Residential Cumberland465k
S6 / H5 Health Well Being Check with Fire Panel Appendix 1.doc55k
S6 Security in Service Units PDF87k
S7 Service User Meetings.PDF92k
S9 Staff Meeting Cumberland158k
T2 Telephones Cumberland .pdf145k
T3 TV Licence Cumberland .pdf138k
T5 Terms and Conditions of Residency Cumberland .docx457k
T6 Transport to and from Day Services Cumberland .pdf152k

Infection prevention and control for care homes

 Document  Size

CH 00 Introduction August 2023 Version 1.01.pdf

67k

CH 01 Animals in a care home setting June 2023 Version 1.00

621k

CH 02 Antimicrobial stewardship June 2023 Version 1.00

233k

CH 03 Aseptic technique June 2023 Version 1.00

1017k

CH 04 BBVs June 2023 Version 1.00

879k

CH 05 Care of the deceased June 2023 Version 1.00

290k

CH 06 C. difficile June 2023 Version 1.00

1384k

CH 07 CJD June 2023 Version 1.00

647k

CH 08 Enteral tube feeding June 2023 Version 1.00

240k

CH 09 Hand hygiene June 2023 Version 1.00

855k

CH 10 Invasive devices June 2023 Version 1.00

260k

CH 11 Isolation August 2023 Version 1.01.pdf

1412k

CH 12 MRGNB, including CPE June 2023 Version 1.00

959k

CH 13 MRSA June 2023 Version 1.00

1005k

CH 14 Outbreaks of communicable disease June 2023 Version 1.00

245k

CH 15 Patient placement and assessment for infection risk June 2023 V 1.00

1182k

CH 16 PPE June 2023 Version 1.00

899k

CH 17 Respiratory and cough hygiene June 2023 Version 1.00

603k

CH 18 Respiratory Illnesses June 2023 Version 1.00

207k

CH 19 Safe disposal of waste, including sharps June 2023 Version 1.00

592k

CH 20 Safe management of blood and body fluids August 2023 Version 1.01.pdf

552k

CH 21 Safe management of care equipment June 2023 Version 1.00

1087k

CH 22 Safe management of linen June 2023 Version 1.00

592k

CH 23 Safe management of sharps and inoculation injuries June 2023 V 1.00

536k

CH 24 Safe management of the care environment June 2023 Version 1.00

1015k

CH 25 Scabies June 2023 Version 1.00

1002k

CH 26 Specimen collection June 2023 Version 1.00

1225k

CH 27 SICPs and TBPs June 2023 Version 1.00

213k

CH 28 Urinary catheter care June 2023 Version 1.00

687k

CH 29 Venepuncture August 2023 Version 1.01.pdf

230k

CH 30 Viral gastroenteritis-Norovirus June 2023 Version 1.00

1473k

Infection and prevention control audits

 Document  Document size

IPC Hand Hygiene Audit Residential Services PDF

503k

Medicines management

 Document  Document size

E1 Appendix 10 CARD

23k

E1 Appendix 11 CDSR

20k

E1 Appendix 12 NPC

34k

E1 Appendix 13 MDF

20k

E1 Appendix 14 Medication Error Report.docx CCC Reference

154k

E1 Appendix 1a Policy Competent Person Record Signature List 17.05.22.doc

116k

E1 Appendix 1b Health Care Tasks Competent Person Record 17.05.22.doc

100k

E1 Appendix 2 ACC December 22

332k

E1 Appendix 3 HPCS

20k

E1 Appendix 4 MA.

33k

E1 Appendix 5 MASR

20k

E1 Appendix 5a MARMSR

139k

E1 Appendix 5b MARMSRC

112k

E1 Appendix 6 PRL

18k

E1 Appendix 7 PCD

23k

E1 Appendix 8 TPAR

353k

E1 Appendix 8a TPVCR

20k

E1 Appendix 9 PRNP

44k

E1 Appendix 9a PRNR

65k

E1 Extra Care Housing Medication Policy and Procedure 17.05.22.pdf

303k

M4 Medication Health care tasks competent person record Appendix 1b PDF

84k

M4 Medication Policy Supported Living and Day Services Cumberland

380k

M4 Medication Procedure Appendix 10 SAM

117k

M4 Medication Procedure Appendix 11 PRN

38k

M4 Medication Procedure Appendix 12 PRN Form Pro-renata

47k

M4 Medication Procedure Appendix 12 PRN Form Pro-renata Portrait

62k

M4 Medication Procedure Appendix 13 TPAR

440k

M4 Medication Procedure Appendix 14 Transdermal visual check VCR

19k

M4 Medication Procedure Appendix 15a PDF

428k

M4 Medication Procedure Appendix 15b PDF

436k

M4 Medication Procedure Appendix 15c PDF

434k

M4 Medication Procedure Appendix 16 Prescribed Cream Directions PDF

19k

M4 Medication Procedure Appendix 1a CPR and Signature List.doc

97k

M4 Medication Procedure Appendix 2 Competency Assessment eMAR Cumberland August 2023 .docx

75k

M4 Medication Procedure Appendix 2 Medication Competency Assessment December 2022.docx

328k

M4 Medication Procedure Appendix 3a MAR Landscape

159k

M4 Medication Procedure Appendix 3b MAR Portrait

168k

M4 Medication Procedure Appendix 3c MAR chart for creams

112k

M4 Medication Procedure Appendix 4 RRT

62k

M4 Medication Procedure Appendix 5 CMI

29k

M4 Medication Procedure Appendix 6 medication error report Cumberland

458k

M4 Medication Procedure Appendix 7a Room temp

19k

M4 Medication Procedure Appendix 7b Fridge temp

20k

M4 Medication Procedure Appendix 8 NPM

33k

M4 Medication Procedure Appendix 9 covert medication

22k

M4 Medication Procedure SAM Risk Assessment Form Respite and Intermediate Beds Cumberland

51k

M4 Risk Assessment - Levothyroxine.doc

51k

M4 Risk Assessment - Simvastatin.doc

51k

M4 Risk Assessment blood thinning medicines.doc

51k

M4 Risk Assessment creams gels lotions.doc

52k

M4 Risk Assessment for Alendronic acid.doc

55k

M4 Risk Assessment Lansoprazole.doc

51k

M4 Risk Assessment transdermal patches.doc

54k

M4 Risk Assessment Warfarin.doc

55k

R3 Annual Competency Assessment December 22.docx

79k

R3 MAR chart .docx

36k

R3 MAR template 01.04.2023.xlsx

29k

R3 Medication Administration Signature Record Sheet PDF

54k

R3 Medication Disposal Form PDF

89k

R3 Medication Risk Assessment Form PDF

181k

R3 MSR chart.docx

33k

R3 Non Prescription Medication Consent Form PDF

68k

R3 PRN Medication Recording Form PDF

53k

R3 Repeat Prescription Log PDF

53k

R3 Support at Home Health Care Tasks Annual Competency Assessment

79k

R3 Support at Home medication Policy

2273k

R3 Topical Medicines Application Record.docx

63k

R3 Training and Competency for Health Care Tasks Health Professional Sign off Form PDF

108k

Risk assessments

No current risk assessments