Local people are being asked for their views on Cumberland Council highways and transport services – from the condition of roads and footpaths to the quality of cycling facilities. Their answers will be compared with the views of other members of the public across England & Scotland, thanks to the National Highways and Transport Public Satisfaction survey.
Cumberland Council is one of 111 Local Authorities to sign up to a standardised survey that will ask members of the public the same questions.
The survey, which is being run for the 16th year, is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.
The questionnaire will be sent to a minimum random sample of at least 3300 of Cumberland Council residents from Friday 16 June, followed by a reminder, with local and national results to be published in late-October 2023. Since the survey is based on a sample, residents that receive a copy are being urged to take part.
Residents that receive the questionnaire can complete the survey online if they prefer, a short URL link will be printed on the front of the questionnaire, and they will be required to enter a code before completing the questionnaire.
The results will enable us to find out what people our area think about these important services. This will provide one of several ways Cumberland Council can assess how it is performing. It gives the public an opportunity to say which services they think the council should prioritise and improve.
Councillor Denise Rollo, Cumberland Council’s Executive Portfolio Holder for Sustainable, Resilient and Connected Places said:
“There are clear benefits to conducting a public survey in this way. Not only does it offer excellent value for money, but it also enables all parties involved to identify areas of best practice and spot national, regional, and local trends.
“The objective is not to create a league table that promotes one geographical area over another, but to gain a better understanding of customer views and collaborate to deliver better outcomes.
“By using this method, it is possible to gain insights into the needs and preferences of the public and put measures in place to address them. This can help to improve service delivery and overall customer.”