Opening hours for Cumberland Council services over May Bank Holiday

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Cumberland Council is advising residents how to access its services during the bank holiday (1 May).

Some offices - including Carlisle’s Civic Centre and Cumbria House, Allerdale House in Workington, and Market Hall in Whitehaven - will be closed on Monday 1 May. Online services will be available at

The main customer number (0300 373 3730) will close at 5pm on Friday 28 April, and will reopen on Tuesday 2 May at 9am. There will be a recorded message advising of the closure period and out of hours contact numbers for Highways, Homelessness, and Adults and Children’s Social Care, should anyone be calling in an emergency.  

Other opening times, out of hours arrangements, and relevant information, is as follows:

Household collections
Residents can check collection dates on the bins, recycling and street cleaning section of the website. 

Allerdale area - Strike action has been announced by UNITE and GMB Trade Unions in relation to the collections provided by Allerdale Waste Services.

The first two days of strike action will be Thursday 27 and Friday 28 April, notifications of strikes have also been received for the next week and the week after.

There will be no collections on Monday 1 May and collections throughout the week will take place one day later than normal, including a Saturday collection for those normally collected on Friday.

Residents and businesses should continue to present their waste for collection and the team will collect as much as possible. If they are not able to collect on the scheduled day, the team will prioritise these collections the following time.

Recycling bring sites are available for glass, cans, plastics, paper, and card. Sites will be serviced more regularly throughout the period of industrial action. Details of sites can be found on the bins, recycling and street cleaning section of the website.

Carlisle and Copeland areas - There will be no changes to refuse and recycling collections during the bank holiday. Collections will take place on bank holiday Monday.

Household Waste Recycling Centres will be open as usual. Opening hours are as follows:

  • Carlisle, Bousteads Grassing - 8am until 6pm, seven days a week.
  • Brampton, Townfoot Industrial Estate - 10am until 6pm, every day except Tuesday.
  • Frizington, Yeathouse Quarry - 8am until 6pm, seven days a week.
  • Maryport, Glasson Industrial Estate to 8am until 6pm, seven days a week.
  • Millom, Redhills - 8am until 4pm, from Thursday to Monday.
  • Wigton, Syke Park - 8am until 6pm on Tuesday, Thursday, Saturday, and Sunday.
  • Workington, Clay Flatts - 8am until 6pm, seven days a week.

The permit helpline is closed on bank holidays and weekends.

Cumberland Highways
The Highways Hotline (0300 373 3736) will be unavailable on Monday 1 May. Calls will be diverted to an answer phone service with emergency contact information. Residents can report problems relating to potholes, road damage, flooding, drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more on the parking-roads-and-transport section of the website. 

Health and Social Care
Residential and home care services operate 24 hours a day, 365 days a year. Adult Social Care offices will be closed on Monday 1 May and will reopen the next day.

Contact the social care out of hours emergency service (01228 526690), 24-hours a day, for adult social care emergencies. Further information is available on health-and-social-care.  

Children's Services (for children's social care)
Children's services offices will be closed on Monday 1 May and will reopen the next day. The Emergency Duty Team (0333 240 1727) can be contacted 24 hours a day for children’s social care emergencies.

Archives, Libraries and Local Link offices
The Archive Centres (Carlisle and Whitehaven) and all libraries will be closed on Monday 1 May and will reopen the next day.

Registration Services
The Registration Service will be closed on Monday 1 May and will reopen the next day.

Trading Standards
Cumbria Trading Standards’ Consumer Direct helpline (08454 04 05 06) will be closed on Monday 1 May and will reopen the next day.