Cumberland Council is proud to announce that Eskdale House, its 21-bed residential care home in Longtown, has achieved a ‘Good’ rating from the Care Quality Commission (CQC) following its first official inspection since completing extensive refurbishments in April 2024.
This achievement marks a significant milestone for Eskdale House and reflects its unwavering commitment to providing safe, person-centred care and driving continuous improvement for residents and their families.
Inspectors praised Eskdale House for its well-trained and compassionate staff, robust medication management, and detailed care planning that actively involves residents and their relatives. Feedback from residents and families highlighted feelings of safety, support, and being listened to, with staff described as knowledgeable and caring. The report also commended the home’s strong governance systems and its proactive approach to gathering and acting on feedback.
Councillor Lisa Hinton, Cumberland Council Executive Member for Adult Social Care, said:
“Achieving a ‘Good’ rating across all five CQC areas - Safe, Effective, Caring, Responsive, and Well-led - is a fantastic accomplishment and a true testament to the dedication and professionalism of the team at Eskdale House. Their hard work ensures residents receive the highest standards of care in a modern, welcoming environment where they feel valued and supported. The refurbishments completed in April 2024 have played a key role in enabling and supporting this success, creating improved facilities that enhance comfort and quality of life for residents. This achievement demonstrates Cumberland Council’s commitment to delivering high-quality care services, ensuring every resident enjoys dignity, comfort, and a real sense of belonging.”
