Local people are being asked for their views on Cumberland Council highways and transport services – from the condition of roads and footpaths to the quality of cycling facilities. Their answers will be compared with the views of other members of the public across England & Scotland, thanks to the National Highways and Transport Public Satisfaction survey.
Cumberland Council is one of 111 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Coventry, Cornwall or Cumberland.
The survey, which is being run for the 18th year, is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.
The questionnaire will be sent to a minimum random sample of at least 3300 of Cumberland Council residents from 6 June, followed by a reminder, with local and national results to be published in late-October 2025. Since the survey is based on a sample, residents that receive a copy are being urged to take part.
Residents that receive the questionnaire can complete the survey online if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.
The results will enable us to find out what people in your area think about these important services. This will provide one of several ways Cumberland Council can assess how it is performing. It gives the public an opportunity to say which services they think the Council should prioritise and improve.
Cumberland Councillor Denise Rollo, Executive Member for Sustainable, Resilient and Connected Places, said:
“Organising a public survey this way has clear benefits. It offers good value for money and helps everyone involved see what’s working well and spot trends locally, regionally, and nationally. The aim isn’t to rank different places, but to better understand people’s views and work together to deliver the best outcomes for communities.
“Cumberland Council is committed to listening to residents and using their feedback to shape services, make informed decisions, and ensure we meet local needs and priorities.”