Email service disruption
The issues affecting email messages sent to Cumberland Council have now been resolved, and we are receiving emails as normal.
Support options available for being at home
Find information and guidance if you struggle with being at home.
Staying connected with family and friends
If you have a disability or health condition and want to stay in touch with loved ones, there is advice and support to help you maintain social connections and reduce isolation.
Equipment and tools for communication
The right equipment can help you stay connected.
Video calling devices
Tablets, smartphones, or smart displays, such as Alexa Show or Google Nest Hub, make video calls easy and hands-free.
Voice assistants
Devices like Alexa can help you make calls, send messages, and set reminders for birthdays or social events.
Accessible communication tools
The following communication tools can help make it easier to talk to others and stay connected:
- large-button phones or amplified handsets for people with hearing difficulties
- speech-to-text apps for those with limited mobility or speech challenges
Find telecare and assistive technology suppliers
Specialist support: AbilityNet
If you need help setting up technology or making devices easier to use, AbilityNet offers free and paid services to support people with disabilities or health conditions.
They can help with:
- setting up computers, tablets, and smartphones
- making technology accessible, such as screen readers and voice control
- providing advice on assistive software and apps
Visit AbilityNet or call their helpline 0300 180 0028 for free advice.
Community support
Joy App
You can also find local, trusted services and activities through the Joy App directory, which connects you to community-based providers offering companionship, social activities, and practical support.
Visit Joy App directory to explore options near you.
Age UK
Age UK's Telephone Friendship Service offers a free, weekly chat with a matched volunteer for older people may feel lonely or simply enjoy regular conversation. It provides a friendly voice at a scheduled time each week, with many older people saying these calls become the highlight of their week.
Visit Age UK to find out more.
Day services
Cumberland Council offers a comprehensive suite of day services and opportunities for adults with physical and/or learning disabilities, designed to foster independence, skill development, and community engagement.
Find out what day services are available near you.
Local support
To find local services that can help and support you, please visit our services directory.
It brings together information on a wide range of organisations, community groups and care providers, making it easy to discover the support that’s right for you.
Additional support
If you have tried a range of aids and support but still finding daily activities more difficult, Adult Services can recommend suitable equipment or services.
This might include:
- assessing your needs and recommend suitable technology
- arranging care support for social engagement
- providing advice on local groups and activities to help you stay connected
Contact Adult Social Care to discuss your needs. They can help you explore equipment, technology, and services tailored to your situation.
You may need to pay for none, some or all of your care or services, depending on your personal financial situation.
Tell us what you think
We'd appreciate your feedback to help us improve this advice and make it more useful for others.