Report a problem with a bus stop or shelter

How to report a problem, such as a cracked timetable perspex or bus shelter damage, in the Cumberland area.

Let us know if there's a problem with:

  • a bus shelter
  • bus stop infrastructure that needs a repair or a replacement, such as a broken bus stop flag, or cracked timetable perspex

How to report

Email the Bus Infrastructure Officer with the location and issue.

Email: integrated.transport@cumberland.gov.uk 

Carlisle bus shelters

In the Carlisle area, we have a contract with Clear Channel to maintain, repair and clean shelters that carry advertising.

If you find damage to any of these shelters, this can be reported directly to Clear Channel.

Telephone: 0800 731 3699
Email: ukcallcentre@clearchannel.co.uk

Contact us about bus stop improvements

If you think that any stops need an upgraded pole, flag or timetable case, you can contract the Bus Infrastructure Office with details of proposed locations for upgrades.

Email: integrated.transport@cumberland.gov.uk