Nuisance

If the issue has not improved after you've tried to resolve the problem, you can report it to us.

You must complete and send us the following:

• request for formal investigation form
• witness record sheet showing dates, times and type of disturbance

We won’t normally consider complaints unless both documents are submitted.

What happens next

We will initially visit yourself and, depending on the situation, the property for assessment.

Depending on findings, we will ask the owner to organise:

• pest control treatment
• cleaning and removal of waste

Formal action may take place to require the works to happen.

Failure to comply may result in works in default with a contractor to be arranged and costs to be recovered.