Sometimes things go wrong and food that is sold is not acceptable to the customer.
Where there is a potential public health risk, our food and safety team will investigate your complaint.
Your complaint may be about:
- Unfit or grossly contaminated food
- Foods containing foreign bodies eg. metal, glass
- Hygiene standards at a food premises
- Foods which may have caused food poisoning
- Foods which have passed their 'use by' date.
In cases where your food hygiene complaint is not a public health risk, you may be able to resolve it by contacting the owner of the food business yourself and discussing the complaint with them.
They may offer you a refund and/or carry out their own internal investigation.
We will also help carry out investigations into possible food poisoning incidents.
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