Email service disruption
The issues affecting email messages sent to Cumberland Council have now been resolved, and we are receiving emails as normal.
Usability and accessibility
We focus on creating content that allows people to access our services with ease and to write in a way that is understood by many.
Why we focus on usability and accessibility
Our website is used by a wide range of people with different needs which we must consider when creating content - for example:
- people in a hurry – simply written content is easier to scan and absorb instantly
- people who are stressed – if you're anxious you find it harder to comprehend things
- people who are multi-tasking – if you're holding a baby or a running business your attention's divided
- people with low literacy – will not know meanings of complex vocabulary and terms
- people with cognitive impairments – easy to understand words and sentences carry less cognitive load
- people with visual impairments – short and simple sentences convey meaning in a smaller visual field
- people with motor impairments – clear, concise content is shorter so requires less navigation
How we do it
We continuously strive to make sure our users are accessing the information they need by:
- analysing user feedback
- reading research both internally and externally
- talking to services about their users
- using readability indicators
Our accessibility statement
For more information on how we ensure our digital services to adhere to accessibility standards, read our accessibility statement.