Make a complaint or give us a compliment

How to make a complaint

How to make a complaint about a service, policy or member of staff.

If you have a complaint about a school, your first step must be to contact the school directly to see if it can be resolved informally.

You can make a complaint if you think an individual councillor is not following their code of conduct.

How the complaint procedure works for Children's Services and Adult Social Care.

If you are happy with how we have provided a service please let us know.

How Cumberland Council manages unreasonable or unacceptably persistent customer behaviour while protecting the rights, safety and wellbeing of staff.