Prisoners’ Families Helpline

Organisation: Prison Advice and Care Trust PACT

The Prisoners’ Families Helpline provides free, confidential information, guidance and emotional support to anyone affected by a loved one’s arrest, imprisonment, or involvement with the criminal justice system. The service covers every stage of the process, including arrest, court procedures, sentencing, prison life, visits, staying in touch, complaints, release and probation. The Helpline is staffed by trained advisers with professional and personal experience, offering practical information, emotional reassurance, and signposting to other specialist support where needed. The website also includes guidance on finding a prisoner, video calls, visiting arrangements, family support, and dealing with unwanted contact.

Type of service:
Help for families

Service coverage:
Nationwide

Eligibility:
Eligibility criteria may apply