United Utilities – Difficulty Paying Your Bill

Organisation: United Utilities

United Utilities offers a range of financial support schemes for customers having difficulty paying their water bills. Support includes help reducing payments through schemes such as Back on Track (for low‑income households or those receiving benefits), WaterSure (caps bills for high‑usage households on a meter due to medical needs or large families), and Help to Pay (discounts for customers receiving Pension Credit). They also provide payment breaks for those facing temporary hardship, advice on saving money with a meter, and links to independent money‑management support. Customers are encouraged to get in touch early so the team can find the most suitable scheme.

Type of service:
Benefits debt and financial advice

Service coverage:
Nationwide

Eligibility:
Eligibility criteria may apply