On the build up to the two bank holidays in May, Cumberland Council is reminding residents how to access its services.
Some offices - including Carlisle’s Civic Centre and Cumbria House, Allerdale House in Workington, and Market Hall in Whitehaven - will be closed on Monday 5 and Monday 26 May. Online services will be available at www.cumberland.gov.uk
The main customer number (0300 373 3730) will close at 4.30pm on Friday 2 May and Friday 23 May and will reopen following the bank holidays on Tuesday 6 May and Tuesday 27 May - 9am on both days. There will be a recorded message advising of the closure period and out of hours contact numbers for Highways, Homelessness, and Adults and Children’s Social Care, should anyone be calling in an emergency.
Other opening times, out of hours arrangements, and relevant information, is as follows:
Household waste and recycling collections
There will be no changes to refuse and recycling collections on either bank holiday. Collections will take place on Monday 5 and Monday 26 May.
Residents can check collection dates at https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/bin-collections/bin-collection-day
Household Waste Recycling Centres will be open as usual.
For opening times and locations visit https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/recycling/household-waste-recycling-centres-hwrcs
The permit helpline is closed on bank holidays and weekends.
Cumberland Highways
The Highways Hotline (0300 373 3736) will be unavailable on Monday 5 and Monday 26 May.
Calls will be diverted to an answer phone service with emergency contact information. Residents can report problems relating to potholes, road damage, flooding, drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more at https://www.cumberland.gov.uk/parking-roads-and-transport/streets-roads-and-pavements
Health and Social Care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult Social Care offices will be closed on Monday 5 and Monday 26 May.
Contact the social care out of hours emergency service (01228 526690), 24-hours a day, for adult social care emergencies. Further information is available at https://www.cumberland.gov.uk/health-and-social-care.
Children's Services (for children's social care)
Children's services offices will be closed on Monday 5 and Monday 26 May. The Emergency Duty Team (0333 240 1727) can be contacted 24 hours a day for children’s social care emergencies.
Archives, Libraries and Local Link offices
The Archive Centres (Carlisle and Whitehaven) will be closed on Monday 5 and Monday 26 May.
All libraries will also be closed on Monday 5 and Monday 26 May. While our physical doors may be closed, our virtual library remains open 24/7. Dive into a world of digital resources, including e-books, audiobooks, and digital magazines and newspapers, to satisfy your reading cravings. https://cwflibraries.borrowbox.com/
Registration Services
The Registration Service will be closed on Monday 5 and Monday 26 May.
Trading Standards
Cumbria Trading Standards’ Consumer Direct helpline (08454 04 05 06) will be closed on Monday 5 and Monday 26 May.
Leisure centres
Check the Better website for details when our leisure centres are open over the bank holiday weekend. Go to better.org.uk/leisure-centre/cumberland for more information.