From today, unpaid carers are able to access universal services across Cumberland. This means that, wherever someone lives in our area, they’ll have access to the same level of help and advice.
Unpaid carers help people in different ways such as with personal care, meal preparation, managing bills and finances, collecting prescriptions and administering or prompting medication.
What’s changing?
From October, new providers are supporting unpaid carers in Cumberland. Unpaid adult carers will be supported by People First, and young carers will be supported by Family Action. These organisations have been working closely with Cumberland Council to make sure carers who were being supported by other organisations can continue to access the support they need.
24/7 support through Mobilise
One of the biggest changes is the introduction of round-the-clock support through Mobilise – an online platform offering practical advice, self-help, peer support, and one-to-one coaching for carers. It’s available 24 hours a day, 7 days a week, making it easier for carers to get help when it suits them.
Why this matters
Unpaid carers play a vital role in our communities, often juggling work, family life, and caring responsibilities. We want to continue to improve support for unpaid carers and help those who may not recognise that they are an unpaid carer, so that all unpaid carers get the support they need, when they need it.
Where you can get help
Support is available for you as an unpaid carer. Contact the organisations below to find out more:
People First for adult carer support, contact them on 0300 303 8037 or hub@wearepeoplefirst.co.uk
People First | Cumberland Carers
Family Action for young carers and parent carers, contact them on 01228 474171.
Family Action | Young Carers and Parent Carers Cumberland
Mobilise for 24/7 online support, find out more on Mobilise | Cumberland