On the build up to the bank holiday on Monday 31 August, Cumberland Council is reminding residents how to access its services.
Some offices - including Carlisle’s Civic Centre and Cumbria House, Allerdale House in Workington, and Market Hall in Whitehaven - will be closed to customers on Monday 31 August. Online services will be available at www.cumberland.gov.uk.
The main customer number (0300 373 3730) will close at 4.30pm on Friday 28 August and will reopen following the bank holiday on Tuesday 1 September at 9am. There will be a recorded message advising of the closure period and out of hours contact numbers for Highways, Homelessness, and Adults and Children’s Social Care, should anyone be calling in an emergency.
Other opening times, out of hours arrangements, and relevant information, is as follows:
Household waste and recycling collections
There will be no changes to refuse and recycling collections. If you have a scheduled collection on Monday 31 August, it will take place as normal.
Please check your updated collections at www.cumberland.gov.uk/waste/binday
Household Waste Recycling Centres will be open as usual.
For opening times and locations visit https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/recycling/household-waste-recycling-centres-hwrcs
The permit helpline is closed on bank holidays and weekends.
Cumberland Highways
The Highways Hotline (0300 373 3736) will be unavailable on Monday 31 August.
Calls to this number will be diverted to an emergency line where a Duty Manager who will ensure urgent matters are addressed.
Residents can continue to report issues such as potholes, road damage, flooding, drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers, and more at
https://www.cumberland.gov.uk/parking-roads-and-transport/streets-roads-and-pavements
Health and Social Care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult Social Care offices will be closed on Monday 31 August.
Contact the social care out of hours emergency service (01228 526690), 24-hours a day, for adult social care emergencies. Further information is available at https://www.cumberland.gov.uk/health-and-social-care.
Children's Services (for children's social care)
Children's services offices will be closed on Monday 31 August. The Emergency Duty Team (0333 240 1727) can be contacted 24 hours a day for children’s social care emergencies.
Archives, Libraries and Local Link offices
The Archive Centres (Carlisle and Whitehaven) will be closed on Monday 31 August.
All libraries will also be closed on Monday 31 August. While our physical doors may be closed, our virtual library remains open 24/7. Dive into a world of digital resources, including e-books, audiobooks, and digital magazines and newspapers, to satisfy your reading cravings. https://cwflibraries.borrowbox.com/
Registration Services
The Registration Service will be closed on Monday 31 August.
Trading Standards
Cumbria Trading Standards’ Consumer Direct helpline (08454 04 05 06) will be closed on Monday 31 August.
Leisure centres
Check the Better and Everyone Active websites for details when our leisure centres are open over the bank holiday weekend. Go to better.org.uk/leisure-centre/cumberland or https://www.everyoneactive.com/centre/.