On the build up to the Easter bank holiday, Cumberland Council is reminding residents how to access its services.
Some of our offices - including Carlisle’s Civic Centre and Cumbria House, Allerdale House in Workington, and Market Hall in Whitehaven - will be closed on Friday 3 April and Monday 6 April 2026. Online services will be available at www.cumberland.gov.uk
The main customer number (0300 373 3730) will close at 5pm on Thursday 2 April and will reopen following the bank holiday on Tuesday 7 April at 9am. There will be a recorded message advising of the closure period and out of hours contact numbers for Highways, Homelessness, and Adults and Children’s Social Care, should anyone be calling in an emergency.
Other opening times, out of hours arrangements, and relevant information, is as follows:
Household waste and recycling collections
There will be no changes to refuse and recycling collections on the bank holiday. Collections will take place on Friday 3 April and Monday 6 April.
Residents can check collection dates at https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/bin-collections/bin-collection-day
Household Waste Recycling Centres will be open as usual.
For opening times and locations visit https://www.cumberland.gov.uk/bins-recycling-and-street-cleaning/recycling/household-waste-recycling-centres-hwrcs
The permit helpline is closed on bank holidays and weekends.
Cumberland Highways
The Highways Hotline (0300 373 3736) will be available throughout the Easter bank holiday weekend to respond to emergency highways issues only.
Duty highways staff will be on standby to deal with urgent problems such as serious flooding, dangerous road damage, or traffic signal failures.
We kindly ask residents to use the Cumberland Council website to report non-emergency issues, such as potholes, streetlight faults, drainage concerns, damaged signs, or overgrown vegetation. This helps our teams respond more efficiently and ensures your report goes directly to the right place.
Please visit: www.cumberland.gov.uk/parking-roads-and-transport/streets-roads-and-pavements
Health and Social Care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult Social Care offices will be closed on Friday 3 April and Monday 6 April.
Contact the social care out of hours emergency service (01228 526690), 24-hours a day, for adult social care emergencies. Further information is available at https://www.cumberland.gov.uk/health-and-social-care.
Children's Services (for children's social care)
Children's services offices will be closed on Friday 3 April and Monday 6 April. The Emergency Duty Team (0333 240 1727) can be contacted 24 hours a day for children’s social care emergencies.
Archives, Libraries and Local Link offices
The Archive Centres (Carlisle and Whitehaven) will be closed on Friday 3 April and Monday 6 April.
Carlisle Library will be offering a limited reception only service from Monday 30 March on level 3 of the building, accessed via The Lanes car park.
All libraries will also be closed on Friday 3 April and Monday 6 April. While our physical doors may be closed, our virtual library remains open 24/7. Dive into a world of digital resources, including e-books, audiobooks, and digital magazines and newspapers, to satisfy your reading cravings. https://cwflibraries.borrowbox.com/
Registration Services
The Registration Service will be closed on Friday 3 April and Monday 6 April.
Trading Standards
Cumbria Trading Standards’ Consumer Direct helpline (08454 04 05 06) will be closed on Friday 3 April and Monday 6 April.
Leisure centres
Check the Better website for details when our leisure centres are open over the bank holiday weekend. Go to better.org.uk/leisure-centre/cumberland for more information.