Participation and Engagement Strategy 2024 to 2027 - 4. How will we know it's working

We will use a range of approaches to measuring the outputs, outcomes and the impact of our work.

Outputs

Outputs are a quantitative summary of an activity.

An output tells you an activity has taken place.

Outcomes

Outcomes are the change that occurs because of an activity.

Certain projects might lead to chains of linked outcomes. Sometimes it takes years for outcomes to take place.

Impact

Impact indicators describe progress made towards higher-level goals.

They are akin to statements of purpose, describing those objectives that are shared by the company, review our value, such as reducing poverty, increasing access to preventative services, or improving the accountability of our organisation.

While it is typically not possible for an individual project to achieve impacts without the contribution of others, impact indicators provide an important mechanism for coordinating services with those working on similar projects and can illustrate the connection between your project and the priorities of the wider company.