Pre-arrival checks
When a family is allocated to Cumberland:
- Cumberland Global Resettlement Service (CGRS) checks suitability and shares medical information with Public Health
- relevant details are shared with the North East North Cumbria Integrated Care Board (NENCICB) to make sure medical needs can be met
- the Home Office and Regional Strategic Migration Partnership (RSMP) arrange transport from transitional accommodation to the property
Orientation
After arrival, a Case Officer supports the family through a two week intensive orientation, which includes:
- signing the tenancy agreement
- registering with a GP and attending an initial health check
- applying for Universal Credit via Department for Work and Pensions (DWP)
- setting up household utilities including internet, water, gas and electricity
- registering for English for Speakers of Other Languages (ESOL) lessons
- registering children and young people for school or further education
- local orientation including area introductions, community support and meeting other Afghan families
- introductions to UK values, laws, customs and ways of life