A complaint can be raised with any member of staff, not just the complaints team, and the customer will be provided with information and guidance at that point of access.
We understand our responsibilities under the Equality Act 2010 and aim to make it as easy and seamless as possible for anyone wishing to raise a complaint with the council.
To contact the complaints team:
Email: complaints@cumberland.gov.uk
Post:
Complaints Team
Cumberland Council
PO Box 462
Carlisle
CA1 9LD
Phone: 01228 479770
Online: Complaints Webpage
If customers require any adjustments or have additional needs (such as printed in Braille or translated into another language), the team will discuss this and agree how best to help.