Cumberland Registration Service - Customer Service Strategy

We will publish this customer service strategy online so clients and stakeholders can clearly evidence our expected standards of service.

We will publish our performance against these standards on a annual basis.

We will review our performance as a management team on a annual basis.

We will revisit our annual service plan at the beginning of each new financial year and determine the improvements we will strive to make each.  This will be based on feedback from customers, performance against Key Performance Targets and any other requirements of The General Register Office or Cumberland Council.