Cumberland Registration Service - Customer Service Strategy

Cumberland Registration Service's strategy to provide customers with high quality registration services.

Waiting times for appointments

EventRequirementTargetNational averageCurrent performance
BirthWithin 5 working days95%95%87%
StillbirthWithin 2 working days95%95%100%
DeathWithin 2 working days95%95%91.90%
Marriage/Civil Partnership noticesWithin 10 working days of request and so to allow the marriage/CP to proceed at a time and venue of the customer's choice where reasonable and practical95%95%86.93%