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Appeal a decision made about school transport
When you can appeal a decision, how to appeal and the process that follows.
Stage 1: Review by a Senior Manager
You have 20 working days from receipt of our home to school transport decision to make a written request asking for a review of the decision.
The written request should detail why you believe the decision should be reviewed and give details of any personal and/or family circumstances you believe should be considered when the decision is reviewed.
You should make sure your request for a review relates to one of the grounds of appeal.
Submit your appeal
Return your form to the address on the appeal form or email us it.
Email: [email protected]
If you are not satisfied with the decision
You have 20 working days from receipt of the stage 1 written decision to make a written request to escalate the matter to stage 2.