Bank holiday arrangements
The main customer number (0300 373 3730) will close at 4.30pm on Friday 2 May and Friday 23 May and will reopen on Tuesday 6 May and Tuesday 27 May at 9am. There will be a recorded message advising of out of hours contact numbers for Highways, Homelessness and Adults and Children’s Social Care if you have an emergency.
Some offices - including Carlisle’s Civic Centre and Cumbria House, Allerdale House in Workington, and Market Hall in Whitehaven will be closed on Monday 5 and Monday 26 May.
Contact us online
Complete our online form, we'll get your message straight away.
It may be quicker and easier to use our website to:
- make a complaint
- manage your Council Tax
- report a change in circumstances for benefit claims
- manage your business rates online
- report a problem with a street or road
- submit a Freedom of Information request
Visit us
The Customer Contact Centres offer a range of public services under one roof, in a friendly environment. We have specially trained staff on hand to provide information, help and advice on a range of services.
Please note that some offices are open on an appointment basis only.
Carlisle Customer Contact Centre
Address
Civic Centre
Rickergate
Carlisle
CA3 8QG
United Kingdom
Opening times
Map
54.897556176507, -2.934727273862
Workington Customer Service Centre
Address
Workington Customer Service Centre
Allerdale House
Workington
CA14 3YJ
United Kingdom
Opening times
Map
54.646981358818, -3.5511342289799
Whitehaven Customer Service Centre
To request an appointment, email or call.
Address
Whitehaven Customer Services Centre
The Market Hall
Market Place
Whitehaven
CA28 7JG
United Kingdom
Opening times
Map
54.547489637645, -3.5911144491076
Keswick Customer Service Centre
Please note that we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call us.
Address
Keswick Customer Service Centre
Town Hall
Main Street
Keswick
CA12 5JP
United Kingdom
Map
54.601477889291, -3.1406788356826
Maryport Customer Service Centre
Please note that we are providing face-to-face meetings with customer service staff on an appointment basis only. To book an appointment which is convenient for you, call us.
Address
Maryport Customer Service Centre
Town Hall
Senhouse Street
Maryport
CA15 6BH
United Kingdom
Map
54.71628015381, -3.4996570440371
Millom Customer Service Centre
Address
Cumberland Council
Millom Community Hub
Salthouse Road
Millom
LA18 5AB
United Kingdom
Opening times
Map
54.213857736897, -3.2695405128222
Wigton Local Links, Customer Service Centre
Address
Wigton Local Links, Customer Service Centre
Market Hall
Church Street
Wigton
CA7 9AA
United Kingdom
Opening times
Map
54.824229676349, -3.160105923191
Media enquiries
If you are a member of the media and want to contact the communications team, you can email us.
Email: media@cumberland.gov.uk