Job Title: Home
  Improvement Agency Liaison Officer
Salary:
  £32,061-£32,597 pro rata
Hours: 22.2
  (0.6FTE)
Location: Market
  Hall, Whitehaven
Contract: Fixed
  Term for 1 year
 
Why work for
  Cumberland Council
 
Welcome to Cumberland Council, the new
  unitary authority covering the north and west of Cumbria,
  including the city of Carlise, parts of the lake district park
  and reaching down the coast to Millom. We are a values driven
  organisation with a strong focus on health and wellbeing at the
  heart of everything we do. Our commitment to putting people first
  means we are dedicated to helping g our employees reach their
  full potential whilst delivering inclusive public services that
  create positive outcomes for our residents.
 
About this
  opportunity
 
We are seeking a proactive and
  compassionate individual to join the Cumberland Home Improvement
  Agency (HIA) team, supporting the delivery of our prevention
  offer in the West of the region. This new role involves
  administering grants with a particular focus on those that
  facilitate hospital discharge and help prevent hospital
  admissions.
 
As the first HIA Liaison Officer in the
  West, you will play a pivotal role at the heart of the
  intersection between housing, health, and social careacting as a
  vital link between the HIA and multi-agency partners to ensure
  residents housing conditions support safe, independent
  living.
 
Excellent communication skills are needed
  as the successful applicant will be working in a wide range of
  settings with a wide range of people including health and social
  care professionals, other Council teams, family members,
  contractors, and vulnerable clients who may have additional
  communication needs.  The role involves proactively promoting the
  service and attending meetings or events to improve awareness of
  the HIA so confident presentation skills will be required. 
  Visits to clients homes both before and after work has been
  carried out are a part of the role and these visits may involve
  exposure to unsanitary conditions or distressing situations. 
  Safeguarding both the client and yourself will be essential at
  all times.
 
The ideal candidate will have knowledge of
  the variety of services available to support people in this area
  and the adaptability to tailor this knowledge to the current
  role.  You should be flexible in managing a caseload while
  responding quickly to urgent referrals and comfortable working
  independently while maintaining professional boundaries and
  seeking support when needed.
 
This role is based in West Cumberland, with
  occasional travel across the wider region. Line management will
  be provided remotely from our Carlisle office, with peer support
  available locally. Due to ongoing Local Government
  Reorganisation, the scope of the role may evolve, and you will be
  expected to support the team leader in shaping this change.
 
The post is part-time, with the working
  pattern to be agreed prior to appointment. Occasional evening and
  weekend work may be required with prior agreement. This is a
  fixed-term contract for one year, and secondments will be
  considered.
 
For an informal discussion please contact
  Amy Macdonald on 01228 817127 or email
  [email protected]
 
DBS
  ChecksThis role requires a DBS
  check. The level of check for this role is - Enhanced DBS
  Check.
Guaranteed Interviews
 
We offer a guaranteed interview to the
  following applicants as long as your
  application can demonstrate you meet the essential criteria for
  the role.
- Those who consider themselves disabled
    as defined by the Equality Act 2010
 
- Those in care or who have left care and
    are aged 24 and under
 
- Armed forces veterans whose last long
    term substantive employer was the armed forces
 
If you meet one or more of the criteria
  above, and wish to be considered for this scheme, select 'yes' to
  the appropriate question during your application. Find
  out more.
 
Diversity,
  Inclusion & AdjustmentsWere dedicated to enhancing the
  diversity of our workforce and we encourage applications from
  individuals of all backgrounds. Thats why were a proud
  Disability Confident Leader and also an Age Friendly Employer 
  to provide opportunities for everyone to thrive.
 
If you need any
  reasonable adjustments to participate in the recruitment
  process, please let either the hiring manager or our Resourcing
  Team know by emailing [email protected]. While
  adjustments arent always guaranteed, well always listen and
  well try our best to accommodate your needs.
 
Easily apply by
  submitting your CV and answering a few short
  questions.
Application and
  Interview information
- Closing date:
    05/11/2025
 
- Interview
    date: Week of 24th November 2025
 
 
Please note this
  role may close early subject to demand. If youre interested in
  applying, you should apply well before the advised closing date.
  We cannot accept applications once the role has
  closed.
 
Please read the
  supporting information:
 
Please also
  refer to our Careers site to find out more: