Salary: £32,061 to £32,597 per annum

Hours: 1 x 22 Hours per week and 1 x 37 Hours per week

Contract: 12 Month Fixed Term Contract

Do you enjoy working independently and with a fantastic team of people? Do you have ambition and want to empower others?

We have a great opportunity for the right person to join the Customer Service Centre as a Single Point of Access Officer.

About this opportunity

The team provides an effective and efficient triage and support service from the first point of contact, ensuring positive outcomes for customers and helping to reduce demand on our front‑line critical services. Support is delivered across a range of channels, including face‑to‑face, online, telephone and email.

Because we support front‑line services, there will be times when you may handle queries of a distressing nature or work with members of the public who are upset or distressed.

An understanding of the relevant service areas including key legislation, processes, and policies would be desirable, though full training will be provided to the successful candidate.

The ideal candidates will be proactive, demonstrate excellent customer service skills, take a flexible approach, and be able to work confidently across multiple contact channels. Experience within a call or contact centre environment would be an advantage.

Who we’re looking for

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Brett Kendall by email at [email protected]

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [email protected]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Easily apply by submitting your CV and answering a few short questions.

Application and Interview information

• Closing date: 31/03/2026
• Interview date: TBC

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council

Hours: 37 hours per week

Location: Workington

Contract: Permanent

About this opportunity

• National best practice is that reablement services should be therapy led. This is the opportunity to work in the reablement service and to assist reablement managers to improve the therapeutic offer. This will involve contributing to the planning of improvements, overseeing identified agreed actions for improvement and contributing to  evidencing  the outcomes.  
• It will be essential to be able to demonstrate leadership skills within a change management setting to facilitate improvements. It provides an exciting opportunity to lead on developments with the teams and work with the managers to promote and embed improvements.
• There will be a focus on therapy led programmes that are graded in a way that promotes independence and enables individuals to maximise their strengths improving their quality of life and promoting the prevention agenda.
• The post holder will actively promote the work of the service and be a good communicator to work effectively with relevant stakeholders both internal and external to the council.
• There will be initial enhanced support offer for this role.

Who we’re looking for

We’re looking for an individual who embodies our organisation's core values, have proven leadership skills and are committed to improving demonstratable person-centred outcomes in an environment of continuous improvement in the reablement service.

 Please take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Doreen Singleton by email at [email protected]

DBS Checks

This role requires a DBS check. The level of check for this role is:Enhanced DBS check with an Adults Barred List check.

Please note this role involves working in regulated activity with adults. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [email protected]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

Easily apply by submitting your CV and answering a few short questions

• Closing date: 01/04/2026
• Interview date: TBC

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council

 #INDASC

Hours: 37 hours per week

Location: Carlisle

Contract: Permanent

About this opportunity

• National best practice is that reablement services should be therapy led. This is the opportunity to work in the reablement service and to assist reablement managers to improve the therapeutic offer. This will involve contributing to the planning of improvements, overseeing identified agreed actions for improvement and contributing to  evidencing  the outcomes.  
• It will be essential to be able to demonstrate leadership skills within a change management setting to facilitate improvements. It provides an exciting opportunity to lead on developments with the teams and work with the managers to promote and embed improvements.
• There will be a focus on therapy led programmes that are graded in a way that promotes independence and enables individuals to maximise their strengths improving their quality of life and promoting the prevention agenda.
• The post holder will actively promote the work of the service and be a good communicator to work effectively with relevant stakeholders both internal and external to the council.
• There will be initial enhanced support offer for this role.

Who we’re looking for

We’re looking for an individual who embodies our organisation's core values, have proven leadership skills and are committed to improving demonstratable person-centred outcomes in an environment of continuous improvement in the reablement service.

 Please take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Doreen Singleton by email at [email protected]

DBS Checks

This role requires a DBS check. The level of check for this role is:Enhanced DBS check with an Adults Barred List check.

Please note this role involves working in regulated activity with adults. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [email protected]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

Easily apply by submitting your CV and answering a few short questions

• Closing date: 01/04/2026
• Interview date: TBC

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council

 #INDASC