Salary: £34,343 to £35,412 per annum (£27,919 to £28,712 pro rata equivalent)
Hours: 30 hours per week
Location: Allerdale House, Workington
Contract: Temporary (12 months)
Service area description
The Central Business Function is a key part of the operational delivery of the Support at Home Service, and it is the central point of access for the service. The Support at Home service operates 24/7 and within these hours the Central Business Function operates from 0700 – 2300. The shifts within the team are a combination of 7-15:30, 12-20:00, 15:00 – 23:00 and 9-17:00.
The role of a Coordinator is to provide excellent customer service to a wide range of stakeholders including all of our customers, support staff, service users and their families.
You will be required to ensure the organisation of the service and the provision of co-ordinated and flexible support interventions by rostering support workers to ensure delivery of the support required.
About this opportunity
You will be responsible for operating the duty desk and dealing with all the phone calls, voicemail, emails, and alerts coming into the Central Business Function from both internal and external customers. The role requires reallocating day to day workloads to meet identified short term needs and emergencies, ensuring priority needs are covered as quickly and efficiently as possible and dealing with referrals into the service via different referral systems. You will also be creating rosters, administering payroll, support with gathering performance data and monitor the health, safety & welfare of all support workers.
Due to the nature of the service, the role is fast paced dealing with the day to day demands and
pressures ensuring key performance targets are met in relation to dealing with referrals and being responsive to setting up new service users in a timely manner.
Who we’re looking for
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
If you enjoy working as part of a team in a fast paced environment, can think on your feet and enjoy problem solving – this could be the role for you!
We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Lyn Marriott by email at [email protected]
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [email protected]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
Easily apply by submitting your CV and answering a few short questions
- Closing date: 23/02/2026
- Interview date: Week of 2nd March
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
Please also refer to our Careers site to find out more: